Privacy Policy

Introduction
At Shields Mediation, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and safeguard your data. By using our services, you agree to the terms described below.

Information We Collect
We collect the following types of information:
1. Personal Information: This includes your name, contact details, and any other
information you provide during the mediation process or during sign up for
meditation classes.
2. Communication Data: We may collect records of communication between parties
during mediation sessions, but dispose of these records of communication
immediately upon the completion of the mediation session. Communication with
regards to meditation classes is not stored. Communication as it relates to conflict
management is only stored for a short period of time.
3. Usage Data: We collect data on how you use our services, including website visits
and interactions.

How We Use Your Information
1. Mediation Services: We use your personal information to facilitate mediation
sessions and help resolve disputes.
2. Communication: We communicate with you regarding appointments, updates, and
relevant information related to your mediation case.
3. Improvement: We analyze usage data to improve our services and enhance user
experience.

Confidentiality
Mediation Sessions: All discussions during mediation sessions are confidential. The
mediator and parties involved must maintain confidentiality throughout the
mediation process, particularly during the actual mediation session.

Data Security
We take appropriate measures to protect your data from unauthorized access, disclosure,
alteration, or destruction. Please note that information collected during the mediation
session is destroyed a short time after the mediation session is completed, and only
agreements reached, signed agreement to participate in mediation and notes from intake
sessions are stored securely for a limited amount of time.

Your Rights
You have the right to:

Access your personal information.
Correct any inaccuracies.
Request deletion of your data (subject to legal requirements).

If you have any questions or concerns about our privacy practices, please contact us at 0426 138 248.