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Frequently Asked Questions

 01  Do you host phone/teleconferencing for the services you provide?
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We offer Phone, Video and Face to Face sessions for all the services we provide. Please contact us for further information.

 

  02    Is there a booking deposit?

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A non-refundable deposit of $50 is required when booking a mediation appointments. This payment can be made by Credit Card (at time of booking) or by Direct Debt (received within 24 hours of booking appointment). 

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Please be mindful that there is a processing fee of 1.95% which applies to each credit card transaction.

 03    When is payment for the mediation session required?

Payment for mediation sessions can be made either before or 7 business days after the mediation session has been completed.

 

    04     How can I pay for my mediation sessions?

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We accept Credit Card or Direct Debit.

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Credit Card payment can be processed either in person or over the phone (Depending on your appointment type). Please be mindful that there is a processing fee of 1.95% which applies to each credit card transaction.

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Direct Debit details will be provided if this is your payment preference. Payment must be received within 48 hours after the completion of your mediation session.  

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**If payment is not received within 48 hours, fees or charges may apply **  

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Once payment in full is made, a receipt will be issued to your email address. 

  05  When will I receive my s60I?

Section s60I Certificates are provided potentially at multiple stages of the Family Dispute Resolution process

there is a fee associated with the issuing of s60I Certificates, and assessment by the practitioner will occur before s60I Certificate is issued. 

     06       Are Mediation and Meditation the same thing?

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Although the two words look similar there is a clear difference between the two services that Shields Mediation provides Mediation deals with dispute resolution between individuals or organisations, whilst Meditation deals with the process of calming to the mind.

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    07   Do you offer after hour or weekend services?  

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We provide after hours and weekend services for Conflict Consultation and.Meditation only.

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