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Frequently Asked Questions

 

 

When is payment due?

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  • Payment for Mediation intake is to be paid in full prior to the session

  • Payment for Mediation FDR session can be made either before or no later than 7 business days after the mediation session has been completed.​

  • Payment for Conflict Management and Meditation are required same day as your appointment. 

 

 

Are Mediation and Meditation the same thing?

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Although the two words look similar there is a clear difference between the two services that Shields Mediation provides. Mediation deals with dispute resolution between individuals or organisations, whilst Meditation deals with the process of calming the mind.​

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How can I pay for my appointments?

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  • We accept Bank Transfer, Credit Card, paypal and afterpay. 

  • ​​Bank Transfer details will be provided if this is your payment preference. Proof of payment to be emailed after your appointment.  

  • ​If payment is not received within 7 business days, fees or charges may apply.​

  • Once payment in full is made, a receipt will be issued to your email address. ​

 

 

What is your cancellation policy?

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A minimum of 24 hours’ notice is required for all appointment cancellations. If a cancellation occurs within this timeframe, the full appointment fee will be charged or withheld if fees already paid. You can make cancellations by phone at 0426 138 248 or via email at shieldsmediation@gmail.com.

 

 

When will I receive my s60I?

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Section 60I (s60I) certificates can be provided at different stages of the Family Dispute Resolution process depending on complexity and if the mediation is appropriate to proceed. The mediator will clearly discuss this with all parties involved. 

 

Please note there are fee associated with the issuing of s60I certificates, and assessment by the practitioner will occur before s60I Certificate is issued. 

Further Questions, Please Contact Us 

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