Frequently Asked Questions
01 Do you host phone/teleconferencing for the services you provide?
We offer Phone, Video and Face to Face sessions for all the services we provide. Please contact us for further information.
02 Is there a booking deposit?
A non-refundable deposit of $50 is required when booking a mediation appointments. This payment can be made by Credit Card (at time of booking) or by Direct Debt (received within 24 hours of booking appointment).
Please be mindful that there is a processing fee of 1.95% which applies to each credit card transaction.
03 When is payment for the mediation session required?
Payment for mediation sessions can be made either before or 7 business days after the mediation session has been completed.
04 How can I pay for my mediation sessions?
We accept Credit Card or Direct Debit.
Credit Card payment can be processed either in person or over the phone (Depending on your appointment type). Please be mindful that there is a processing fee of 1.95% which applies to each credit card transaction.
Direct Debit details will be provided if this is your payment preference. Payment must be received within 48 hours after the completion of your mediation session.
**If payment is not received within 48 hours, fees or charges may apply **
Once payment in full is made, a receipt will be issued to your email address.
05 When will I receive my s60I?
Section s60I Certificates are provided potentially at multiple stages of the Family Dispute Resolution process
there is a fee associated with the issuing of s60I Certificates, and assessment by the practitioner will occur before s60I Certificate is issued.
06 Are Mediation and Meditation the same thing?
Although the two words look similar there is a clear difference between the two services that Shields Mediation provides Mediation deals with dispute resolution between individuals or organisations, whilst Meditation deals with the process of calming to the mind.
07 Do you offer after hour or weekend services?
We provide after hours and weekend services for Conflict Consultation and.Meditation only.